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2 - 4 September, 2019 | Royce Hotel, Melbourne, VIC
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Peter Buckmaster, Director of Digital Design Experience at NSW Department of Education Joint Presentation

Peter Buckmaster


Director of Digital Design Experience
NSW Department of Education Joint Presentation

Check out the incredible speaker line-up to see who will be joining Peter.

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Pre-Conference Workshops: Monday, 2nd September 2019

Monday, September 2nd, 2019

11:00 AM Building your Business Case with Proof of Concepts and User Experience Data to Drive Digital Capabilities Within The Organisation

A Business Case Informed by Data!

You’ve already embarked on your digital transformation journey but what if there was a better solution to deploy your services and policies quickly,cost-efficiently and sustainably.
How will you sell it benefits to your organisation?

This workshop will navigate the key components that make a successful business case so that you can move forward in your digital journey. Identify the key factors driving digital adoption and transactions within your government agency and put together a digital strategy to meet the needs of your customers.
  • Funding is a major challenge: The types of business cases that will overcome the funding barrier and delve into strategies
  • Measuring performances to design and build future experiences for the future: What does this look like to you when translated to a word document
  • Identify the barriers within your agency that will inhibit innovation and digital transformation and how you can build your case around them
  • How does your business case align with the 2025 vision?
  • Share your successful and war stories: Making this a one-stop-shop to improve your business strategy to become a digital first agency

Conference Day One: Tuesday, 3rd September 2019

Tuesday, September 3rd, 2019

11:00 AM Joint Case Study: Co-Funding The Development of Digital Projects with OneGov to Drive Personalisation and Reduce Administrative Burden in Education

As part of the NSW Department of Education’s strategic vision, a partnership with OneGov was formed to co-fund the development of chatbots and offers insight into how government departments can collaborate to share expertize and improve service delivery.

  • The department of education’s strategic plan for 2018-2022: The roadmap to cater education to individual students and ensure a seamless interaction with government
  • Insights and lessons learnt from working with another government agency and the roadmap for moving forward: Aligning your department’s values with theirs and communication effectively
  • Sharing data across agencies for a single view of customer cycle and analyzing performance measures
  • Overcoming the way government operates by forming partnerships with nongovernment sectors

Stream Chair: