Paul Chandley
Deputy Director Digital Transformation
Department of Justice and Community Safety
Check out the incredible speaker line-up to see who will be joining Paul.
Download The Latest AgendaConference Day One: Tuesday, 3rd September 2019
Tuesday, September 3rd, 2019
3:10 PM PANEL DISCUSSION: Changing Customer Expectations and What Happens When We Don’t Meet Them
As the pace of digital transformation accelerates, government needs to keep up with our customers’ expectations however ‘the way the government operates’ makes it difficult to meet their expectations and deliver the benefits to government.
Join this panel discussion on how we can strive to meet the demands of our customers and the consequences if you don’t.
- Why are we still struggling under the demands for services from our customers?
- What are the demands and expectations our current governments need to meet. What are our initiatives to bring the government into the digital age?
- What will the demands and expectations of our customers look like in 5-6 years and how do you build a roadmap to meet this?
- How we can re-design ‘the way the government works’ to stay at the forefront of the digital revolution?
Panelists:
Conference Day Two: Wednesday, 4th September 2019
3:20 PM PANEL DISCUSSION: How to Future Proof and Accelerate Your Digital Initiatives Sustainably
Across the globe, the world is entering a digital age whereby emerging technologies, big data and customer expectations are shifting the way people, business and government interact. The pace of digital transformation is not slowing down at any time and we need to plan ahead in our digital strategy to meet not only the needs of our current customer but the future ones too.
- Is your digital roadmap future proof? If so, discuss what you’ve planned and why you had chosen this initiative?
- Smarter strategies to capture the large volume of data to provide better insights and better decision making
- How to predict the expectations and needs of the future by harnessing the power of data
- How to deliver a seamless experience while addressing the impact of the digital disruption
Panelist: