Mitra Bhar
Chief Information Officer
NSW Education Standards Authority
Check out the incredible speaker line-up to see who will be joining Mitra.
Download The Latest AgendaConference Day One: Tuesday, 3rd September 2019
Tuesday, September 3rd, 2019
3:10 PM PANEL DISCUSSION: Changing Customer Expectations and What Happens When We Don’t Meet Them
As the pace of digital transformation accelerates, government needs to keep up with our customers’ expectations however ‘the way the government operates’ makes it difficult to meet their expectations and deliver the benefits to government.
Join this panel discussion on how we can strive to meet the demands of our customers and the consequences if you don’t.
- Why are we still struggling under the demands for services from our customers?
- What are the demands and expectations our current governments need to meet. What are our initiatives to bring the government into the digital age?
- What will the demands and expectations of our customers look like in 5-6 years and how do you build a roadmap to meet this?
- How we can re-design ‘the way the government works’ to stay at the forefront of the digital revolution?
Panelists: