Joan Brierley
Director Customer Service Delivery
Department of Transport WA
Check out the incredible speaker line-up to see who will be joining Joan.
Download The Latest AgendaConference Day Two: Wednesday, 4th September 2019
11:00 AM Case Study: The Department of Transport WA have Made it Possible for Drivers to Complete all Transactions Online Using myGovID with a Single Identification Touch Point
The Department of Transport WA has over 1.8 million customers and more than 70% of their transactions available online. Join Joan in this session to discuss how they have worked with the customers to build solutions around their needs. This included digitalizing the driving test, improving online services with myGovID and working on a National Data Legislation. She will discuss:
- Discussing the success of myGovID to eliminate the need for constant identification and a more seamless customer experience
- Delving into the digital driving test to improve data collection and it impact on the customer experience
- Improving online services through the national facial recognition project
- The challenge: How can we make it work and how can we sustain the transformation?