View Agenda
Become a Sponsor
Purchase Pass
2 - 4 September, 2019 | Royce Hotel, Melbourne, VIC
  1. Home
  2. Speakers
  3. Emma Haller
View All Speakers
Emma Haller, Director - Digital Transformation at Department of Justice and Attorney-General

Emma Haller


Director - Digital Transformation
Department of Justice and Attorney-General

Check out the incredible speaker line-up to see who will be joining Emma.

Download The Latest Agenda

Pre-Conference Workshops: Monday, 2nd September 2019

Monday, September 2nd, 2019

9:00 AM How to Collaborate With Other Government Sectors, Private Enterprises and Communities to Re-Design A Government That is Ready For the Digital Age

Cross- Collaboration for a Seamless Integrated Customer Experience

It's simple, better communication and education between government agencies will remove the complex layers of government and improve customer experience.

Join Workshop B to optimize your collaborative efforts and overcome the silos in government.
  • Discussing the tools and advice to crosscollaborate with other government bodies with best practice models and communication
  • How do we overcome the silos in government bodies and how is this impacting our businesses and citizens?
  • Making it work! Identifying the key elements to in healthy sustainable partnerships
  • Exploring integrated platforms that will support your digital strategy
  • Overcoming the regulation and policy barriers to implement digital services: Identifying the most suitable person to speak to and how to present your business case.

Conference Day One: Tuesday, 3rd September 2019

Tuesday, September 3rd, 2019

11:40 AM How The Department of Justice and Attorney-General Implemented Efficient Self-Service Portals To Improve Citizen Satisfaction & Department Effectiveness

Join Emma in this session for an exclusive story on the department’s journey so far to implement self-service portals through collaborative and strategic partnerships.

  • The department’s digital journey so far: The lessons learnt and war stories
  • Discussing the strategic challenges including deploying evidence-based services, meeting community expectations and information security
  • Effectiveness of performance indicators such as improved client, customer and staff satisfaction
  • Navigating the complexities of the justice system