Chris Bennetts
Executive Director, Digital Products and Services - Customer Services
Transport for NSW
Check out the incredible speaker line-up to see who will be joining Chris.
Download The Latest AgendaConference Day Two: Wednesday, 4th September 2019
8:40 AM CASE STUDY: What It Took for Transport NSW to Embrace Disruption - Strategies to Leverage Emerging Technologies to Deliver Reliable Customer Experiences
With a series of ongoing innovative initiatives, Transport NSW have embraced digital disruption to drive a step change in the NSW transport customer experience. Leveraging technologies such as Open Data, Machine Learning, Open Payment platforms and virtual assistants, join Chris in this session to find out how they have achieved this.
- Overview of Transport Technology Roadmap and the 'no regrets' initiatives
- How transport uses Open Data to drive the customer experience
- Deep dive into how contactless payments have changed how customers use public transport
- Investigating the machine learning to improve transport planning and a personalized customer experience