Charlie Dowsett
Executive Director Head of Compliance & Regulatory Operations: Liquor & Gaming
NSW Department of Industry
Check out the incredible speaker line-up to see who will be joining Charlie.
Download The Latest AgendaConference Day One: Tuesday, 3rd September 2019
Tuesday, September 3rd, 2019
3:50 PM The NSW Department of Industry Make Government “Easy To Deal With” By Digitalizing Internal Working Systems
The NSW Department of Industry is reviewing all internal and existing infrastructures as part of their digital transformation process. Join Charles in this session to discuss the 4 year plan to embrace emerging technologies internally to improve staff efficiency. He will discuss:
- Reviewing the existing systems: Have they been utilized to their maximum ability and how do they interact with other systems?
- How to optimize existing infrastructures to enhance internal processes
- Implementing customer journey maps to enhance digital experience and for better decision making choices
- Translating your vision onto a tendered document: How to understand what you need and how to deploy sustainable and cost efficient services and policies
- Identifying and leveraging solutions from other departments to minimize cost