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2 - 4 September, 2019 | Royce Hotel, Melbourne, VIC
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Cassandra Meagher, Executive Director at Service Reform, Service Victoria

Cassandra Meagher


Executive Director
Service Reform, Service Victoria

Check out the incredible speaker line-up to see who will be joining Cassandra.

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Conference Day Two: Wednesday, 4th September 2019

9:20 AM How Government is Embracing a Digital Future and Engaging with Citizens

Join Cassandra to discuss the role of government in digital transformation. In recent years the way people consume products and interact with government has changed. How is government meeting the changing expectations of its citizens?

  • Exploring how the Victorian Government’s new dedicated customer service agency, Service Victoria, is changing the way government engages with Victorians, by making it simpler, faster and easier to get things done with the government online.
  • To show how agile principles, cutting edge technology, human-centred design and customer experience can make a difference
  • Along with developing an innovative legislation framework enshrining clear accountability for customer service and new powers to set standards for customer service and identity verification