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2 - 4 September, 2019 | Royce Hotel, Melbourne, VIC
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Alexandra Geddes, Director Program Delivery at Service NSW

Alexandra Geddes


Director Program Delivery
Service NSW

Check out the incredible speaker line-up to see who will be joining Alexandra.

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Conference Day One: Tuesday, 3rd September 2019

Tuesday, September 3rd, 2019

11:00 AM Joint Case Study: Co-Funding The Development of Digital Projects with OneGov to Drive Personalisation and Reduce Administrative Burden in Education

As part of the NSW Department of Education’s strategic vision, a partnership with OneGov was formed to co-fund the development of chatbots and offers insight into how government departments can collaborate to share expertize and improve service delivery.

  • The department of education’s strategic plan for 2018-2022: The roadmap to cater education to individual students and ensure a seamless interaction with government
  • Insights and lessons learnt from working with another government agency and the roadmap for moving forward: Aligning your department’s values with theirs and communication effectively
  • Sharing data across agencies for a single view of customer cycle and analyzing performance measures
  • Overcoming the way government operates by forming partnerships with nongovernment sectors

Stream Chair:

1:20 PM CASE STUDY: Service NSW Maximizes the Benefits Of Social Products through Partnerships and Collaboration

Hear from Alexandra in this case study to discuss how Service NSW is developing tools to make life better for citizens in NSW. Examples of innovative products include:

  • The development of a voting engine which allows all NSW residents to vote on which ideas for projects in their local areas should receive government funding
  • The creation of a Savings Finder to easily allow citizens to identify what government programs they are eligible for to access savings and benefits
  • The roadmap for Service NSW - driving transformational change
  • How can innovative products change how citizens engage with government
  • Working together with and engaging with other government bodies to drive digital transformation
  • The importance of the customer and iterative design to continuously improve