Unlocking Vision 2025: Leveraging Digital Innovation to Enhance Government Service Efficiency

With the Digital Transformation Agency setting a vision and roadmap for Australian Government services to get recognised as the world’s best government services provider by 2025, government departments have set the ball rolling on a long term transformation agenda.

Where does this all begin and what will this mammoth task require? Ahead of Gov 2025, we chat to Dr Anthony Vlasic, Chief Digital Strategy Officer for the Australian Government, to explore how the DTA are working to transform government agencies’ digital capabilities in order to work towards the long-term Vision 2025. We also examine how NSW Government agency, icare, is undertaking its journey the digital readiness by integrating innovative technologies in a bid to improve customer service and experience.

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